Refund & Return Policy
Need to make changes ?
You only have 15 minutes to change or cancel any order. If your order has been confirmed or shipped, we will not be able to cancel your order. Please make sure the order you are choosing has the items you truly want including size and color.
INSUFFICIENT/UNABLE TO DELIVER
- You must entered the correct address upon placing an order
- Addresses cannot and will not be changed.
- Any packages that aren't delivered due to insufficient address will not be given a refund
- Any packages that aren't delivered, and says it is being kept at the Post Office or Return To Sender will not be given a refund.
- Keep track of your package by tracking the tracking number that was provided to you. We are not responsible to track packages.
- We cannot give you an update of your package after a tracking has been provided to you.
- The tracking number should have all the updates of where your package is.
- Please contact us via email@example.com regarding returns.
- YOU MUST CONTACT US WITHIN 5 DAYS OF DELIVERY, Otherwise you will not be eligible for a return/refund. if you choose to contact us 5+ days later.
We reserved the right to not accept any exchanges/returns. Please email us for more information at firstname.lastname@example.org
- No EXCHANGES UNTIL FURTHER NOTICE
DEMAND TO CANCEL OR A FULL REFUND WHILE YOUR PACKAGE IS ON THE WAY?
- Please note: Customers only can cancel their orders within 15 minutes after the order was placed.
- You will have to receive the package and send it back to begin a refund process
- Shipping fee is nonrefundable
- Customers are responsible for the return shipping fee
- Due to Covid-19 a 15% Hazard Restock fee will be deducted from a successful return and refund.
- See Shipping Policy for more info
NOTE: Fashion Closet Clothing takes the health concerns around the Coronavirus very seriously and encourages our customers to prioritize their health first.
- Fashion Closet Clothing inspects all items before shipping; therefore, damaged merchandise are minimized. Again, damaged items are minimized. If you received any damage merchandise/returns, YOU MUST CONTACT US WITHIN 24 HOURS, you will not be eligible for a new item nor store credit if you choose to contact us 2+ days later.
- Any returned items will be inspected for signs of wear or smoke, and in the event that the item does not match the original condition, the buyer will not receive a store credit.
- FASHION CLOSET CLOTHING MUST BE CONTACTED WITHIN 48 HOURS OF DELIVERY DATE AND TIME TO BE ELIGIBLE FOR A RETURN.
*Customers are responsible for reading Refund & Return Policies.
Please Contact Us at Info@fashionclosetclothing.com . Please note that you will need to include your order number so that we can reply efficiently.